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The young man that came to tow my car was polite and professional. I had to ride with him and I did not feel uncomfortable at all. Highly recommend!! And will not hesitate to use them again!!
Had a tire blow in construction zone on I-57 south. Was in a very dangerous position barely off the interstate, wonderful ISP trooper came to shield me from traffic. Vernells realized the need for a quick response and got me off the interstate in record time. Very friendly and professional bunch of guys! Highly recommend!
If you need hydraulic hoses made up or expertise regarding hydraulic hoses, this is the place to go.
While driving cross country my vehicle stopped charging. I assumed it would take a day or two to repair. Phillip (the manager on duty) diagnosed the problem, had parts delivered immediately then personally rolled up his sleeves and fixed it!!!! Not only was my vehicle repaired fast and reasonably but my faith was kind of restored in hard working Americans with good integrity!!!
They definitely keep their word on work and fixing problems. I appreciate the honesty. Had a problem with check engine symbol coming on when tech was checking fuses, tech didn't have scanner with him but said he would return to fix problem. He showed back up around time he gave and took care of issue. Thank you Danny (tech) and Curtis with the communication on ETA and customer service.
Had fuel leak ..vernells interstate repair quickly corrected the issue..I park here when home and this repair facility is awesome and the personnel here are awesome. Thanks for keeping me moving. Keep up the great work!!
Awesome staff and quick towing will definitely use them for future calls when I got 2 tires from Walmart and they had a 4hr wait I called vernell's and they said that they could put the tires on and I could continue my trip with my grandkids to the house.
After getting a flat late on Saturday, we had troubles finding someone willing to work on our tire. Shawn and the staff at vernell's took us in and had us on our way very quickly! Saving words: "come here anytime, we're always here." Thank you for your help!
Lex, Bob and Danny are super nice guys who found a way to get us back on the road in our RV. Would go back there in a heart beat!!!! Thanks guys and Merry Christmas!!!!!
I wound up with a large nail in my tire this evening on my way to dinner right as most service centers were closing up shop. Vernell’s is a 24 hour service center and was able to get me in quickly, take a look at my tire, and replace it with a spare in no time. The team at Vernell’s was quick, honest, and very knowledgeable. I can’t thank them enough for their help tonight.
There's no doubt Varnell's is the best. Everyone I dealt w was respectful, especially the lady n the office that released my car to me. What sets them apart is their fairness when it comes to the bill. To me, they didn't seem to take advantage of the situation and charge whatever they felt like charging me. N Anna & Jonesboro that seems to b how they do business.
Vernell’s was prompt and knowledgeable, very cool technician, friendly. New equipment, nice company to call when you need help ASAP!
Thank YOU! Busted the hydraulics on our 5th wheel while traveling back home to NC. They took us in right away, fixed the problem, and got us on our way!!!! Vernell’s ROCKS!
I had a crack in the air tank on my trailer. I pulled into vernells, and the guys got right to work. Found the issue and fixed it in a timely manner. The guys that work here are top notch. Highly recommend if you need truck repair in the Marion area.
Helped us at 3:00am with a passenger car tire change. Got us off the highway and got a difficult wheel change complete. Professional, courteous service. If you are in their service area and need help call them! They are the best in Southern Illinois!
Can’t say enough about our new best friend Darla! Hit a deer Saturday night and Vernell’s came and picked up our wrecked car. When we reached out early Sunday morning to inquire about retrieving important keys from the vehicle in the impound lot, we were so pleasantly surprised by the grace and selflessness of this lovely lady. She absolutely went above and beyond in helping us and we are forever in her debt. She is a true gem and only hope she is recognized for the amazing person she is! Would highly recommend this company based on our interaction with her alone. Don’t hesitate to call Vernell’s!
Very professional and accommodating. They came to pick my family and I up, towed my car, took us to the hotel. When my car was done they picked us up again. Highly recommend their service.
This place is awesome, if U R in the Marion area and need tire or brake work check them out. Shawn was great, he had our tire in stock and had us back on the road quickly
Very friendly people. Got my coolant leak fixed and I was back in business in a couple hours. Always nice to find a 24/7 shop that isn't Love's/TA.
This business and the employees are the best I had problems with my car I called they did a diagnostic on my car found the problem and fixed it and and just because I am female and know nothing about cars they didn't take advantage of me so very happy thank you so much I will be back
We had a blowout on our 5th wheel along the highway. Good Sam called this place to help us. Bob came out and saw that we had enough rubber to make it to his garage. After we pulled in, he let us unhook from our 5th wheel to get our luggage over to the Super 8, which is in the same parking lot. Then we were able to get something to eat and come back. Bob told us it might be awhile as he was on-call. That wasn't a problem. Bob told us that the previous owner of our new used 5th wheel had put very cheap tires on it and they were in bad shape. He was correct. Our new used rig weighs 20,000 pounds and they were tires for a 4,000 pound trailer. Bob had 6 great tires in stock at 8pm on Labor Day weekend. Where were we going to find other tires at on a holiday. The price couldn't be beat either!! My husband went back over at 1:30am and got the 5th wheel. Bob even let him park it across from their shop. Bob also checked the trailer brakes and found that one was damaged in the blowout. Bob and Austin were easy to understand, speaking clear English. We were treated with respect and they acted professionally. We would recommend this garage to everyone. They offer a great 24-hour service, as well as being open during holidays. We couldn't find that anywhere else. Thank you Bob and Austin. Keep up the good work.
It’s a Sunday and we were 20 miles south of Marion when our car overheated. Vernells driver Danny picked up the car with a flatbed, called a car rental place to see if it was open, dropped the car for service at the Buick dealer, found us the drop box for the keys and the form, then dropped us at the car rental place. Vernell’s ROCKS! Thanks so much for your great customer service. I rarely leave a review but I had to comment on your company. Outstanding!!! Our first breakdown in years and you took great care of us!
Excellent service,friendly,professional and immediate!!’ 5stars!
We had a flat tire on Interstate 24… managed to drive to Vernons on the spare tire. They plugged the hole in the damaged tire and assessed the spare tire.
Vernons suggested that we continue on our journey with the “high quality spare tire” and use the plugged/damaged tire as a temporary spare. We arrived at our destination with no problems and a light heart knowing that Vernons had been so helpful and “knew their stuff”
The 2 men Jarred (??) and Brian(??) were so professional, kind and helpful!
Thank you Guys !!!