Customer Reviews for Vernell’s Interstate Service

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  • The guys fixed the differential fitting and added diff oil for free . 5 stars

    Milos Kuzmanovic Avatar Milos Kuzmanovic
    March 2, 2022

    Went down on my motorcycle after avoiding a deer at 2:30 am, dispatcher and drivers offered to drive me to an ER after getting the bike to my house. Fast and friendly service, guys that went out of their way to make sure I was ok. Would absolutely recommend to anyone in the area.

    Michael Gorecki Jr Avatar Michael Gorecki Jr
    November 24, 2022

    Vernell’s was prompt and knowledgeable, very cool technician, friendly. New equipment, nice company to call when you need help ASAP!

    Casey Small Avatar Casey Small
    December 30, 2021
  • My horse trailer blew it's second tire during trip... (my fault, they were 6 yrs old, figured I would replace after vacation). Cory was so helpful over phone, set up roadside tire service if my friend couldn't get to me. When I arrive at Marion location. Cory & Jess got me set up me up with new tires all around... they worked at lightning speed, as the horses were on board. They also allowed my friend to pull his truck/ trailer into an empty bay, so my friends horses weren't baking in the sun. I recommend this location highly. PS: Will be back down from Chicagoland in five years for tires!

    Rebecca Hibbeln Avatar Rebecca Hibbeln
    May 24, 2021

    We had flat tire at the Illinois scale house, there was a little wait, but they were awesome!!!!

    Robyn Bishop Avatar Robyn Bishop
    April 17, 2021

    I was stranded 7 miles north of Marion and Vernell's had someone out in less than 20 minutes on a holiday weekend to have me towed to the local dealership. My entire experience with Vernell's was incredibly professional and put much of my anxiety to ease.

    Shelby Wohlschlaeger Avatar Shelby Wohlschlaeger
    January 30, 2022
  • Helped us out late one night with a steer tire when we were in a pinch. Very friendly, honest folks here.

    A F Avatar A F
    December 24, 2022

    Our motorhome almost lost the front driver's side wheel due to bearing issues. We were towed into Vernell's late Monday night, they inspected and ordered parts Tue morning and we were on our way Friday evening. Biggest delay was getting parts out of the Ford factory. From tow driver to the owner everyone was friendly, helpful, and professional. They went out of their way to make us comfortable, and the charges were fair. Wouldn't hesitate to use them again.

    Phil Johnson Avatar Phil Johnson
    July 15, 2020

    My car was making a loud noise everytime I hit the breaks so I called and talked to Ben at Vernells. Without any hesitation he said they would take a look at it. They diagnosed my problem- I need new front brakes and rotors. It is so awesome to have a 24 hour mechanic service in town who is eager to serve the citizens in Marion. So grateful they are going to pick up the parts and fix it tonight?

    Stacey Diaz Avatar Stacey Diaz
    June 3, 2022
  • Parts dept person was VERY nice and helpful, even though they didn't have my part in stock.

    Sophia Avatar Sophia
    January 30, 2022

    I'm a truck driver and I have been to many places but this place was by far the best I have been to the guys here are so nice and inviting and one of these guys wife makes the best jaw dropping apple fritter ever. Like bring back old memories type..

    Montreal Walker Avatar Montreal Walker
    January 22, 2021

    I needed two drive tires replaced. It was late at night and cold but they came right out really quickly to help me. Great service and really nice people!! Definitely appreciate their help getting me back on the road!

    Raquan Privette Avatar Raquan Privette
    November 2, 2020
  • They were fast about helping my emergency and took care of me without pressure.

    Trenton Eggemeyer Avatar Trenton Eggemeyer
    November 24, 2022

    Was worried to come here because of a couple of reviews. I’m and older woman with an older truck and didn’t want to be taken advantage of. They checked the used trailer I was going to purchase thoroughly and I have been ecstatic driving it. Now they checked the used truck I was gonna purchase (for $20 inspection). Ecstatic again. Will go nowhere else !!! Met the owner and the manager !!! They r phenomenal. Don’t know what the other reviews meant about “Indians”. But regardless, I wish people would just love one another. Try this place , effective, honest, cheap and FAST!!!!! I’m going nowhere else now!!

    denise bethel Avatar denise bethel
    August 26, 2020

    Dustin had helped us a great deal and is very pleasant to work with.

    Julie Socorro Avatar Julie Socorro
    April 4, 2022
  • Good service little pricey but got to pay for quality and they do good work definitely will take my truck back next time

    Martin Walker Avatar Martin Walker
    March 4, 2022

    Very good towing company and professional reasonable price highly recommend

    A. AH Avatar A. AH
    May 30, 2022

    I was going to take my cdl driving test to become a school bus driver. I broke the license plate light and cover about an hour before my test. Needless to say I was in a bit of a panic. Our bus mechanic suggested we try this Large trucking garage to see if they could fix it. When I got there the gentleman that came out to talk to me was so nice. He encouraged me to calm down and not to let this get to me, that everything was going to be just fine. He said he could fix it and instructed us to pull it into the garage. In less than 5 minutes we were on our way back to the DMV. The best part of all....NO CHARGE!!! I was at his mercy, he could have taken advantage. I needed that fixed or I failed automatically. I have to be honest I was so upset that I don't remember his name. But I can't thank him enough. There are still good people in this world!

    April 23, 2021
  • Very professional and accommodating. They came to pick my family and I up, towed my car, took us to the hotel. When my car was done they picked us up again. Highly recommend their service.

    Nicole Jackson Avatar Nicole Jackson
    February 3, 2021

    Vernell's to the rescue. To make a long story short, after waiting over three hours for my insurance to find a tow service, Vernells was available. Lucas was the towing specialist and such a patient and detailed professional. Towed vehicle to the auto shop and left my info along with key at drop box. Thank you Vernell's and Lucas. Highly recommend.

    Jane Cade Avatar Jane Cade
    April 13, 2022

    Great people fast friendly ever need anything ask for ben he will take care of you

    Weston west Avatar Weston west
    January 16, 2021
  • They definitely keep their word on work and fixing problems. I appreciate the honesty. Had a problem with check engine symbol coming on when tech was checking fuses, tech didn't have scanner with him but said he would return to fix problem. He showed back up around time he gave and took care of issue. Thank you Danny (tech) and Curtis with the communication on ETA and customer service.

    Fred Beal Avatar Fred Beal
    February 22, 2023

    Helped us at 3:00am with a passenger car tire change. Got us off the highway and got a difficult wheel change complete. Professional, courteous service. If you are in their service area and need help call them! They are the best in Southern Illinois!

    Trey Wilkerson Avatar Trey Wilkerson
    February 22, 2023

    Great service, nice very professional people willing to help anyway they can, after I spend almost the day at speedco for nothing we called Vernell’s shop and they welcomed us to do the repare on my truck, I was guided and shown step by step what is done, I absolutely recommend this shop won’t be disappointed, good honest and professional, they also provide towing and trailer park while repare is done, easy access right at Pilot Truck Stop in Marion, IL

    Nelko P Avatar Nelko P
    January 30, 2022
  • I had a driver scale over on his drive axles at the nearby DOT scale. Corey sent a guy over there within the hour to rework the trailer so my driver could be on his way. Great service and quick!

    Stephen Smith Avatar Stephen Smith
    February 10, 2021

    Fast friendly and competent service fair pricing one stop shop

    Tyrone Bryant Avatar Tyrone Bryant
    March 2, 2022

    Very speedy and courteous serviceman. Highly recommend!! Well worth $50.00 to help get into car especially since I was 35 miles one way from.home!

    Angela Vaughn Avatar Angela Vaughn
    December 22, 2022
  • Needed to get back on the road right away, very knowledgeable, I had questions they had answers. I'd recommend to anyone who want quality & fast service

    Vee Wuu Avatar Vee Wuu
    January 22, 2023

    Awesome company.... pleasant employees .... will definitely go back for work when in area

    Billie Clark Avatar Billie Clark
    July 27, 2022

    Great service!!! I was broke down on the side of the road and the mechanic did his thang to help me get to the shop. They got me right in completed the job in a decent time. Thank you all for the great service. Keep up the great customer service!!!!

    KingGod “KingGod” Avatar KingGod “KingGod”
    January 30, 2022

See what customers are saying on our website!

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Rated 5 out of 5
May 11, 2021

It’s a Sunday and we were 20 miles south of Marion when our car overheated. Vernells driver Danny picked up the car with a flatbed, called a car rental place to see if it was open, dropped the car for service at the Buick dealer, found us the drop box for the keys and the form, then dropped us at the car rental place. Vernell’s ROCKS! Thanks so much for your great customer service. I rarely leave a review but I had to comment on your company. Outstanding!!! Our first breakdown in years and you took great care of us!

Dan & Arlene

Excellent service open late ...even on Saturday when everything is closed

Rated 5 out of 5
April 20, 2021

Excellent service,friendly,professional and immediate!!’ 5stars!

We had a flat tire on Interstate 24… managed to drive to Vernons on the spare tire. They plugged the hole in the damaged tire and assessed the spare tire.

Vernons suggested that we continue on our journey with the “high quality spare tire” and use the plugged/damaged tire as a temporary spare. We arrived at our destination with no problems and a light heart knowing that Vernons had been so helpful and “knew their stuff”

The 2 men Jarred (??) and Brian(??) were so professional, kind and helpful!

Thank you Guys !!!

Barbara Fraser

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