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Was worried to come here because of a couple of reviews. I’m and older woman with an older truck and didn’t want to be taken advantage of. They checked the used trailer I was going to purchase thoroughly and I have been ecstatic driving it. Now they checked the used truck I was gonna purchase (for $20 inspection). Ecstatic again. Will go nowhere else !!! Met the owner and the manager !!! They r phenomenal. Don’t know what the other reviews meant about “Indians”. But regardless, I wish people would just love one another. Try this place , effective, honest, cheap and FAST!!!!! I’m going nowhere else now!!
Shout out to Danny, Lucas, And Ben. Alternator went out on highway. I was beyond scared and had my 8mnth son with me. These fellas made the rest of my disastrous morning better. Friendly, courteous, and very cool.. I respect your guys job. And I appreciate ya so much.Thank you!!
I was traveling north in Paducah, Kentucky with blown hub seal on a hot shot trailer. A local RV joint couldn't help me out, but recommended Vernell's almost an hour to the North. I called ahead and service manager Cory was incredibly helpful. He was correct in that they had the parts for the axle brand on my trailer, and he was able to get me in and back out without seriously impacting my HOS driving time. I can't say enough good about these guys. Cory and his mechanics are great. Polite, professional, and really good at what they do. Many thanks to the shop.
Vernell's to the rescue. To make a long story short, after waiting over three hours for my insurance to find a tow service, Vernells was available. Lucas was the towing specialist and such a patient and detailed professional. Towed vehicle to the auto shop and left my info along with key at drop box. Thank you Vernell's and Lucas. Highly recommend.
My horse trailer blew it's second tire during trip... (my fault, they were 6 yrs old, figured I would replace after vacation). Cory was so helpful over phone, set up roadside tire service if my friend couldn't get to me. When I arrive at Marion location. Cory & Jess got me set up me up with new tires all around... they worked at lightning speed, as the horses were on board. They also allowed my friend to pull his truck/ trailer into an empty bay, so my friends horses weren't baking in the sun. I recommend this location highly. PS: Will be back down from Chicagoland in five years for tires!
Had fuel leak ..vernells interstate repair quickly corrected the issue..I park here when home and this repair facility is awesome and the personnel here are awesome. Thanks for keeping me moving. Keep up the great work!!
I was stranded 7 miles north of Marion and Vernell's had someone out in less than 20 minutes on a holiday weekend to have me towed to the local dealership. My entire experience with Vernell's was incredibly professional and put much of my anxiety to ease.
The young man that came to tow my car was polite and professional. I had to ride with him and I did not feel uncomfortable at all. Highly recommend!! And will not hesitate to use them again!!
Great service, nice very professional people willing to help anyway they can, after I spend almost the day at speedco for nothing we called Vernell’s shop and they welcomed us to do the repare on my truck, I was guided and shown step by step what is done, I absolutely recommend this shop won’t be disappointed, good honest and professional, they also provide towing and trailer park while repare is done, easy access right at Pilot Truck Stop in Marion, IL
Great service!!! I was broke down on the side of the road and the mechanic did his thang to help me get to the shop. They got me right in completed the job in a decent time. Thank you all for the great service. Keep up the great customer service!!!!
This place is great. Honest mechanics, yes I can hardly believe it myself. I would highly recommend this shop. They are located next to pilot . The shop is 24 hours. The prices are great. They have a large parking area, which was almost empty. I know why cause these guys get you in and out. Time is money and they save you both.
I was going to take my cdl driving test to become a school bus driver. I broke the license plate light and cover about an hour before my test. Needless to say I was in a bit of a panic. Our bus mechanic suggested we try this Large trucking garage to see if they could fix it. When I got there the gentleman that came out to talk to me was so nice. He encouraged me to calm down and not to let this get to me, that everything was going to be just fine. He said he could fix it and instructed us to pull it into the garage. In less than 5 minutes we were on our way back to the DMV. The best part of all....NO CHARGE!!! I was at his mercy, he could have taken advantage. I needed that fixed or I failed automatically. I have to be honest I was so upset that I don't remember his name. But I can't thank him enough. There are still good people in this world!
I wish we could give this business more than 5 stars they definitely earned at least ten! Lex and Bob really went above and beyond when we found ourselves needing to be towed late at night. We just found out I was pregnant and then our bus broke down, but they made sure we were safe and comfortable while they made repairs. They are like family now and we will not do business anywhere else. The prices are more than fair and they went above and beyond to make sure we were satisfied with our repairs and even replaced our missing gas cap just because that is the type of people they are. They really care for and take great care of veterans and families. Huge shout out and thank you to Lex, Bob. Corey and the rest of the crew, a million thanks for taking such great care of us in our time of need we will be customers for life!!!
Good service little pricey but got to pay for quality and they do good work definitely will take my truck back next time
I needed two drive tires replaced. It was late at night and cold but they came right out really quickly to help me. Great service and really nice people!! Definitely appreciate their help getting me back on the road!
We had a blowout on our 5th wheel along the highway. Good Sam called this place to help us. Bob came out and saw that we had enough rubber to make it to his garage. After we pulled in, he let us unhook from our 5th wheel to get our luggage over to the Super 8, which is in the same parking lot. Then we were able to get something to eat and come back. Bob told us it might be awhile as he was on-call. That wasn't a problem. Bob told us that the previous owner of our new used 5th wheel had put very cheap tires on it and they were in bad shape. He was correct. Our new used rig weighs 20,000 pounds and they were tires for a 4,000 pound trailer. Bob had 6 great tires in stock at 8pm on Labor Day weekend. Where were we going to find other tires at on a holiday. The price couldn't be beat either!! My husband went back over at 1:30am and got the 5th wheel. Bob even let him park it across from their shop. Bob also checked the trailer brakes and found that one was damaged in the blowout. Bob and Austin were easy to understand, speaking clear English. We were treated with respect and they acted professionally. We would recommend this garage to everyone. They offer a great 24-hour service, as well as being open during holidays. We couldn't find that anywhere else. Thank you Bob and Austin. Keep up the good work.
It’s a Sunday and we were 20 miles south of Marion when our car overheated. Vernells driver Danny picked up the car with a flatbed, called a car rental place to see if it was open, dropped the car for service at the Buick dealer, found us the drop box for the keys and the form, then dropped us at the car rental place. Vernell’s ROCKS! Thanks so much for your great customer service. I rarely leave a review but I had to comment on your company. Outstanding!!! Our first breakdown in years and you took great care of us!
Excellent service,friendly,professional and immediate!!’ 5stars!
We had a flat tire on Interstate 24… managed to drive to Vernons on the spare tire. They plugged the hole in the damaged tire and assessed the spare tire.
Vernons suggested that we continue on our journey with the “high quality spare tire” and use the plugged/damaged tire as a temporary spare. We arrived at our destination with no problems and a light heart knowing that Vernons had been so helpful and “knew their stuff”
The 2 men Jarred (??) and Brian(??) were so professional, kind and helpful!
Thank you Guys !!!