Customer Reviews for Vernell’s Interstate Service

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  • Fast friendly and competent service fair pricing one stop shop

    Tyrone Bryant Avatar Tyrone Bryant
    March 2, 2022

    I'm a truck driver and I have been to many places but this place was by far the best I have been to the guys here are so nice and inviting and one of these guys wife makes the best jaw dropping apple fritter ever. Like bring back old memories type..

    Montreal Walker Avatar Montreal Walker
    January 22, 2021

    Timeline for service on company RV was exactly as promised, no issues. Friendly people who took my questions with good insight and patience.

    Nicholas Burnett Avatar Nicholas Burnett
    March 21, 2023
  • The guys fixed the differential fitting and added diff oil for free . 5 stars

    Milos Kuzmanovic Avatar Milos Kuzmanovic
    March 2, 2022

    Very good towing company and professional reasonable price highly recommend

    A. AH Avatar A. AH
    May 30, 2022

    They definitely keep their word on work and fixing problems. I appreciate the honesty. Had a problem with check engine symbol coming on when tech was checking fuses, tech didn't have scanner with him but said he would return to fix problem. He showed back up around time he gave and took care of issue. Thank you Danny (tech) and Curtis with the communication on ETA and customer service.

    Fred Beal Avatar Fred Beal
    February 22, 2023
  • Went down on my motorcycle after avoiding a deer at 2:30 am, dispatcher and drivers offered to drive me to an ER after getting the bike to my house. Fast and friendly service, guys that went out of their way to make sure I was ok. Would absolutely recommend to anyone in the area.

    Michael Gorecki Jr Avatar Michael Gorecki Jr
    November 24, 2022

    I had a crack in the air tank on my trailer. I pulled into vernells, and the guys got right to work. Found the issue and fixed it in a timely manner. The guys that work here are top notch. Highly recommend if you need truck repair in the Marion area.

    Joseph Garvey Avatar Joseph Garvey
    November 24, 2022

    I wish we could give this business more than 5 stars they definitely earned at least ten! Lex and Bob really went above and beyond when we found ourselves needing to be towed late at night. We just found out I was pregnant and then our bus broke down, but they made sure we were safe and comfortable while they made repairs. They are like family now and we will not do business anywhere else. The prices are more than fair and they went above and beyond to make sure we were satisfied with our repairs and even replaced our missing gas cap just because that is the type of people they are. They really care for and take great care of veterans and families. Huge shout out and thank you to Lex, Bob. Corey and the rest of the crew, a million thanks for taking such great care of us in our time of need we will be customers for life!!!

    Jennifer Wright Avatar Jennifer Wright
    April 4, 2022
  • Vernells is the spot to get your truck parts. Open 24 hours 365 days a year!! They don't take a day off and offer the best service in Southern Illinois. Whether you are broke down in a truck, semi, or car. They will come to rescue you!! They offer us the best prices on parts and are always courteous and attentive. 5 stars all day!! ?????

    Bongo Pablo Avatar Bongo Pablo
    May 29, 2021

    This business and the employees are the best I had problems with my car I called they did a diagnostic on my car found the problem and fixed it and and just because I am female and know nothing about cars they didn't take advantage of me so very happy thank you so much I will be back

    karen norvell Avatar karen norvell
    April 11, 2023

    We had flat tire at the Illinois scale house, there was a little wait, but they were awesome!!!!

    Robyn Bishop Avatar Robyn Bishop
    April 17, 2021
  • I was traveling north in Paducah, Kentucky with blown hub seal on a hot shot trailer. A local RV joint couldn't help me out, but recommended Vernell's almost an hour to the North. I called ahead and service manager Cory was incredibly helpful. He was correct in that they had the parts for the axle brand on my trailer, and he was able to get me in and back out without seriously impacting my HOS driving time. I can't say enough good about these guys. Cory and his mechanics are great. Polite, professional, and really good at what they do. Many thanks to the shop.

    Terry Kunneman Avatar Terry Kunneman
    September 18, 2020

    Awesome staff and quick towing will definitely use them for future calls when I got 2 tires from Walmart and they had a 4hr wait I called vernell's and they said that they could put the tires on and I could continue my trip with my grandkids to the house.

    Cinthia Kelley Avatar Cinthia Kelley
    June 26, 2023

    This place is great. Honest mechanics, yes I can hardly believe it myself. I would highly recommend this shop. They are located next to pilot . The shop is 24 hours. The prices are great. They have a large parking area, which was almost empty. I know why cause these guys get you in and out. Time is money and they save you both.

    lartisa hollie Avatar lartisa hollie
    September 16, 2022
  • I was stranded 7 miles north of Marion and Vernell's had someone out in less than 20 minutes on a holiday weekend to have me towed to the local dealership. My entire experience with Vernell's was incredibly professional and put much of my anxiety to ease.

    Shelby Wohlschlaeger Avatar Shelby Wohlschlaeger
    January 30, 2022

    Had a small mishap but Couldn't ask for a better person to deal with then Shawn. He went above and beyond to make it right.

    paul baker Avatar paul baker
    June 3, 2023

    Helped us out late one night with a steer tire when we were in a pinch. Very friendly, honest folks here.

    A F Avatar A F
    December 24, 2022
  • Thank you for helping my car run so well

    Bui Henry Avatar Bui Henry
    July 13, 2022

    Good service little pricey but got to pay for quality and they do good work definitely will take my truck back next time

    Martin Walker Avatar Martin Walker
    March 4, 2022

    They were great! They took time to make a part work that wasn't available, it showed that they cared about their customers. I sincerely appreciated what they did! Thank you!

    Renata King Avatar Renata King
    June 3, 2023
  • So helpful and courteous. Michael and his partner were exceptional helping us tonight. Our car broke down on the interstate with three kids and all of our luggage. They went above and beyond and we are so thankful! Great service. Highly recommend!

    Jill Purcell Avatar Jill Purcell
    July 10, 2021

    The young man that came to tow my car was polite and professional. I had to ride with him and I did not feel uncomfortable at all. Highly recommend!! And will not hesitate to use them again!!

    Jewell Pearce Avatar Jewell Pearce
    July 27, 2022

    Yessss! I love this place! The guys are very helpful and open 24 hours a day. Got 2 new steers and 2 new drives put on within 2 hours. Great work guys! Me and Bossy will always stop here for any problems.

    Heather Holiday Avatar Heather Holiday
    July 3, 2022
  • Needed to get back on the road right away, very knowledgeable, I had questions they had answers. I'd recommend to anyone who want quality & fast service

    Vee Wuu Avatar Vee Wuu
    January 22, 2023

    Vernell's to the rescue. To make a long story short, after waiting over three hours for my insurance to find a tow service, Vernells was available. Lucas was the towing specialist and such a patient and detailed professional. Towed vehicle to the auto shop and left my info along with key at drop box. Thank you Vernell's and Lucas. Highly recommend.

    Jane Cade Avatar Jane Cade
    April 13, 2022

    My horse trailer blew it's second tire during trip... (my fault, they were 6 yrs old, figured I would replace after vacation). Cory was so helpful over phone, set up roadside tire service if my friend couldn't get to me. When I arrive at Marion location. Cory & Jess got me set up me up with new tires all around... they worked at lightning speed, as the horses were on board. They also allowed my friend to pull his truck/ trailer into an empty bay, so my friends horses weren't baking in the sun. I recommend this location highly. PS: Will be back down from Chicagoland in five years for tires!

    Rebecca Hibbeln Avatar Rebecca Hibbeln
    May 24, 2021
  • Very friendly people. Got my coolant leak fixed and I was back in business in a couple hours. Always nice to find a 24/7 shop that isn't Love's/TA.

    Jacob Saiyan Avatar Jacob Saiyan
    April 11, 2023

    I needed two drive tires replaced. It was late at night and cold but they came right out really quickly to help me. Great service and really nice people!! Definitely appreciate their help getting me back on the road!

    Raquan Privette Avatar Raquan Privette
    November 2, 2020

    Parts dept person was VERY nice and helpful, even though they didn't have my part in stock.

    Sophia Avatar Sophia
    January 30, 2022

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Rated 5 out of 5
May 11, 2021

It’s a Sunday and we were 20 miles south of Marion when our car overheated. Vernells driver Danny picked up the car with a flatbed, called a car rental place to see if it was open, dropped the car for service at the Buick dealer, found us the drop box for the keys and the form, then dropped us at the car rental place. Vernell’s ROCKS! Thanks so much for your great customer service. I rarely leave a review but I had to comment on your company. Outstanding!!! Our first breakdown in years and you took great care of us!

Dan & Arlene

Excellent service open late ...even on Saturday when everything is closed

Rated 5 out of 5
April 20, 2021

Excellent service,friendly,professional and immediate!!’ 5stars!

We had a flat tire on Interstate 24… managed to drive to Vernons on the spare tire. They plugged the hole in the damaged tire and assessed the spare tire.

Vernons suggested that we continue on our journey with the “high quality spare tire” and use the plugged/damaged tire as a temporary spare. We arrived at our destination with no problems and a light heart knowing that Vernons had been so helpful and “knew their stuff”

The 2 men Jarred (??) and Brian(??) were so professional, kind and helpful!

Thank you Guys !!!

Barbara Fraser

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