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My horse trailer blew it's second tire during trip... (my fault, they were 6 yrs old, figured I would replace after vacation). Cory was so helpful over phone, set up roadside tire service if my friend couldn't get to me. When I arrive at Marion location. Cory & Jess got me set up me up with new tires all around... they worked at lightning speed, as the horses were on board. They also allowed my friend to pull his truck/ trailer into an empty bay, so my friends horses weren't baking in the sun. I recommend this location highly. PS: Will be back down from Chicagoland in five years for tires!
So helpful and courteous. Michael and his partner were exceptional helping us tonight. Our car broke down on the interstate with three kids and all of our luggage. They went above and beyond and we are so thankful! Great service. Highly recommend!
I was traveling north in Paducah, Kentucky with blown hub seal on a hot shot trailer. A local RV joint couldn't help me out, but recommended Vernell's almost an hour to the North. I called ahead and service manager Cory was incredibly helpful. He was correct in that they had the parts for the axle brand on my trailer, and he was able to get me in and back out without seriously impacting my HOS driving time. I can't say enough good about these guys. Cory and his mechanics are great. Polite, professional, and really good at what they do. Many thanks to the shop.
It’s a Sunday and we were 20 miles south of Marion when our car overheated. Vernells driver Danny picked up the car with a flatbed, called a car rental place to see if it was open, dropped the car for service at the Buick dealer, found us the drop box for the keys and the form, then dropped us at the car rental place. Vernell’s ROCKS! Thanks so much for your great customer service. I rarely leave a review but I had to comment on your company. Outstanding!!! Our first breakdown in years and you took great care of us!
Excellent service,friendly,professional and immediate!!’ 5stars!
We had a flat tire on Interstate 24… managed to drive to Vernons on the spare tire. They plugged the hole in the damaged tire and assessed the spare tire.
Vernons suggested that we continue on our journey with the “high quality spare tire” and use the plugged/damaged tire as a temporary spare. We arrived at our destination with no problems and a light heart knowing that Vernons had been so helpful and “knew their stuff”
The 2 men Jarred (??) and Brian(??) were so professional, kind and helpful!
Thank you Guys !!!