My horse trailer blew it's second tire during trip... (my fault, they were 6 yrs old, figured I would replace after vacation). Cory was so helpful over phone, set up roadside tire service if my friend couldn't get to me. When I arrive at Marion location. Cory & Jess got me set up me up with new tires all around... they worked at lightning speed, as the horses were on board. They also allowed my friend to pull his truck/ trailer into an empty bay, so my friends horses weren't baking in the sun. I recommend this location highly. PS: Will be back down from Chicagoland in five years for tires!

We had flat tire at the Illinois scale house, there was a little wait, but they were awesome!!!!

I was stranded 7 miles north of Marion and Vernell's had someone out in less than 20 minutes on a holiday weekend to have me towed to the local dealership. My entire experience with Vernell's was incredibly professional and put much of my anxiety to ease.

Helped us out late one night with a steer tire when we were in a pinch. Very friendly, honest folks here.

Our motorhome almost lost the front driver's side wheel due to bearing issues. We were towed into Vernell's late Monday night, they inspected and ordered parts Tue morning and we were on our way Friday evening. Biggest delay was getting parts out of the Ford factory. From tow driver to the owner everyone was friendly, helpful, and professional. They went out of their way to make us comfortable, and the charges were fair. Wouldn't hesitate to use them again.

My car was making a loud noise everytime I hit the breaks so I called and talked to Ben at Vernells. Without any hesitation he said they would take a look at it. They diagnosed my problem- I need new front brakes and rotors. It is so awesome to have a 24 hour mechanic service in town who is eager to serve the citizens in Marion. So grateful they are going to pick up the parts and fix it tonight?

Parts dept person was VERY nice and helpful, even though they didn't have my part in stock.

I'm a truck driver and I have been to many places but this place was by far the best I have been to the guys here are so nice and inviting and one of these guys wife makes the best jaw dropping apple fritter ever. Like bring back old memories type..

I needed two drive tires replaced. It was late at night and cold but they came right out really quickly to help me. Great service and really nice people!! Definitely appreciate their help getting me back on the road!

They were fast about helping my emergency and took care of me without pressure.

Was worried to come here because of a couple of reviews. I’m and older woman with an older truck and didn’t want to be taken advantage of. They checked the used trailer I was going to purchase thoroughly and I have been ecstatic driving it. Now they checked the used truck I was gonna purchase (for $20 inspection). Ecstatic again. Will go nowhere else !!! Met the owner and the manager !!! They r phenomenal. Don’t know what the other reviews meant about “Indians”. But regardless, I wish people would just love one another. Try this place , effective, honest, cheap and FAST!!!!! I’m going nowhere else now!!

Dustin had helped us a great deal and is very pleasant to work with.

Good service little pricey but got to pay for quality and they do good work definitely will take my truck back next time

Very good towing company and professional reasonable price highly recommend

I was going to take my cdl driving test to become a school bus driver. I broke the license plate light and cover about an hour before my test. Needless to say I was in a bit of a panic. Our bus mechanic suggested we try this Large trucking garage to see if they could fix it. When I got there the gentleman that came out to talk to me was so nice. He encouraged me to calm down and not to let this get to me, that everything was going to be just fine. He said he could fix it and instructed us to pull it into the garage. In less than 5 minutes we were on our way back to the DMV. The best part of all....NO CHARGE!!! I was at his mercy, he could have taken advantage. I needed that fixed or I failed automatically. I have to be honest I was so upset that I don't remember his name. But I can't thank him enough. There are still good people in this world!

Very professional and accommodating. They came to pick my family and I up, towed my car, took us to the hotel. When my car was done they picked us up again. Highly recommend their service.

Vernell's to the rescue. To make a long story short, after waiting over three hours for my insurance to find a tow service, Vernells was available. Lucas was the towing specialist and such a patient and detailed professional. Towed vehicle to the auto shop and left my info along with key at drop box. Thank you Vernell's and Lucas. Highly recommend.

Great people fast friendly ever need anything ask for ben he will take care of you

They definitely keep their word on work and fixing problems. I appreciate the honesty. Had a problem with check engine symbol coming on when tech was checking fuses, tech didn't have scanner with him but said he would return to fix problem. He showed back up around time he gave and took care of issue. Thank you Danny (tech) and Curtis with the communication on ETA and customer service.

Helped us at 3:00am with a passenger car tire change. Got us off the highway and got a difficult wheel change complete. Professional, courteous service. If you are in their service area and need help call them! They are the best in Southern Illinois!

Great service, nice very professional people willing to help anyway they can, after I spend almost the day at speedco for nothing we called Vernell’s shop and they welcomed us to do the repare on my truck, I was guided and shown step by step what is done, I absolutely recommend this shop won’t be disappointed, good honest and professional, they also provide towing and trailer park while repare is done, easy access right at Pilot Truck Stop in Marion, IL

I had a driver scale over on his drive axles at the nearby DOT scale. Corey sent a guy over there within the hour to rework the trailer so my driver could be on his way. Great service and quick!

Fast friendly and competent service fair pricing one stop shop

Very speedy and courteous serviceman. Highly recommend!! Well worth $50.00 to help get into car especially since I was 35 miles one way from.home!

Needed to get back on the road right away, very knowledgeable, I had questions they had answers. I'd recommend to anyone who want quality & fast service

Awesome company.... pleasant employees .... will definitely go back for work when in area

Great service!!! I was broke down on the side of the road and the mechanic did his thang to help me get to the shop. They got me right in completed the job in a decent time. Thank you all for the great service. Keep up the great customer service!!!!