“Great towing experience. Great customer service”
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“Great towing experience. Great customer service”
“I was traveling north in Paducah, Kentucky with blown hub seal on a hot shot trailer. A local RV joint couldn't help me out, but recommended Vernell's almost an hour to the North. I called ahead and service manager Cory was incredibly helpful. He was correct in that they had the parts for the axle brand on my trailer, and he was able to get me in and back out without seriously impacting my HOS driving time. I can't say enough good about these guys. Cory and his mechanics are great. Polite, professional, and really good at what they do. Many thanks to the shop.”
“Stranded with 2 blow outs and they fixed us up with new tires and corrected my mirrors as well in a short time. Highly recommend going here.”
“We had a blowout on our 5th wheel along the highway. Good Sam called this place to help us. Bob came out and saw that we had enough rubber to make it to his garage. After we pulled in, he let us unhook from our 5th wheel to get our luggage over to the Super 8, which is in the same parking lot. Then we were able to get something to eat and come back.
Bob told us it might be awhile as he was on-call. That wasn't a problem.
Bob told us that the previous owner of our new used 5th wheel had put very cheap tires on it and they were in bad shape. He was correct. Our new used rig weighs 20,000 pounds and they were tires for a 4,000 pound trailer. Bob had 6 great tires in stock at 8pm on Labor Day weekend. Where were we going to find other tires at on a holiday. The price couldn't be beat either!!
My husband went back over at 1:30am and got the 5th wheel. Bob even let him park it across from their shop.
Bob also checked the trailer brakes and found that one was damaged in the blowout.
Bob and Austin were easy to understand, speaking clear English. We were treated with respect and they acted professionally. We would recommend this garage to everyone. They offer a great 24-hour service, as well as being open during holidays. We couldn't find that anywhere else.
Thank you Bob and Austin. Keep up the good work.”
“Was worried to come here because of a couple of reviews. I’m and older woman with an older truck and didn’t want to be taken advantage of. They checked the used trailer I was going to purchase thoroughly and I have been ecstatic driving it. Now they checked the used truck I was gonna purchase (for $20 inspection). Ecstatic again. Will go nowhere else !!! Met the owner and the manager !!! They r phenomenal. Don’t know what the other reviews meant about “Indians”. But regardless, I wish people would just love one another. Try this place , effective, honest, cheap and FAST!!!!! I’m going nowhere else now!!”
“Best truck shop in Southern Illinois! Kind friendly staff, quick service and great work!”
“Very knowledgeable and helpful”
“Best in town got me in an out in less than 45min”
“Awesome crews working 24hrs. Great service all around! They also have paid parking if anyone is needing a place to park.”
“Our motorhome almost lost the front driver's side wheel due to bearing issues. We were towed into Vernell's late Monday night, they inspected and ordered parts Tue morning and we were on our way Friday evening. Biggest delay was getting parts out of the Ford factory. From tow driver to the owner everyone was friendly, helpful, and professional. They went out of their way to make us comfortable, and the charges were fair. Wouldn't hesitate to use them again.”
“My wife curbed our van and blew out 2 tires. I called to ask if they could help us out because the tire shop closed in 1 hour. The gentleman on the phone got someone right out there and towed our van to the tire shop with plenty of time to have it fixed that day. He was very polite to both my wife and myself. We will use them again.”
“All the guys are layed back here. They know their jobs and are very good at them. I try to get all my maintenance done here. If it has to do with a truck they can get it done. They have a 24 hour shop with road service, towing, and rescue. They have their own private lot you can park in and if you find yourself stuck over night the super 8 is right in front of them and you het a discount for being in the shop.”
“Towed my bike”
“Got the part I need..fixed me right up..”
“Blew out a drive tire and the tread cut an airline about 40 miles south of Marion, IL. I called before I arrived and they had no problem taken me in. I arrived and they change the tire and fix the airline leak very promptly. Very nice people over here. Btw when I arrive they doing some work on a horse trailer and a car. Most semi repair shop wouldnt touch an automobile.”
“Fast friendly service!”
“Good ppl, a must go too if you need something fixed, great customer service and atmosphere, they can get it done!! Thanks y'all”
“They're a great repair shop. The mechanic Lucky did an awesome job, they're friendly, and they do the job right.”
“I was up schittz creek without a paddle.... Thanks to Vernells the day was saved...!!!!”
“Wonderful people, excellent service”
“Front counter personal was knowledgeable and very helpful”
“The service I received at vernell's interstate service on a road call was excellent. Had two bolts break on the thermostat housing. I called and talked to Ben and explain the situation. He put the mechanic Lucky on the phone and I told him what I thought we need.
Lucky brought all the right tools drilled the broken bolts out and had me up and going in 2 hours. Lucky was very knowledgeable and a good mechanic. Thanks for the great service.”
“These guys are awesome!! They saved a long road trip for me, 22 hours of driving, and I was only 5 hours in. I drive a Caravan, no big rig or anything like that. Wal-Mart Auto Center had literally closed down right in my face, and these guys were the only thing close to put a tire on my rim to complete my trip. A donut spare wasn't designed to go so far. Thanks a lot fellas.”
“Service good, Price to high.”
“Good people got me right in
“Had PM done at great price”
“Flat tire on the interstate. Tow truck came right away and got me to Walmart. Thanks so much. Very nice and professional driver.”
“Full service garage, for all makes and models , big or small 24 / 7 / 365 Good people doing good work. Nuff said !”
“Great people. Hard workers”
“In and out in 20 minutes on a tire change and only paid $25 for the used tire and mounting”
“We are from the Chicago area and were camping at Giant State Park when our awning on our camper snapped. Lucky showed up at our camping site an hour early and he couldn't have been more helpful. He removed the awning as there was no way we could travel back to Chicago with it. He also disposed of it as there was no way for us to bring it back to Chicago as well, nor did we have a way to dispose of it. He was also very cognizant of the fact that we were on vacation with our daughters and granddaughter and knew we had plans. He was fast, helpful and efficient and made a stressful situation a bit less stressful. Lucky was awesome...thanks Lucky!!!”
“Always there when you need help”
“I can't say nothing good enough about the service and expertise that Lucky and the whole crew of employees at Vernell's! The experience and workmanship that was provided of tanker that was missing right rear tires and wheels and courtesy provided is very exceptional. You'll have to see the work that was provided that they done to get me back on the road quickly and timely manner. Thanks to these guys, I was able to get back on the road quickly!”
“I was on a senior bus tour coming home from Nashville when the radiator hose and cap broke. We were so lucky our driver got us to the Casey’s where she called Vernell’s. They sent a mechanic who assessed, went and got parts, and had us up and running in no time. We had many older people with who couldn’t stand in the heat for long that day so it was great to have such fast, knowledgeable, and courteous service. Thank you!”
“Lucky was awesome!! I'm a Motorcoach Driver for Chicago Classic and my bus was having some mechanical issues. I had 48 passengers waiting to get this issue resolved and when Lucky showed up with that big handsome smile my worries were over. He quickly diagnosed the situation, took the part off within 10 mins reassured me that we would be ready within an hour and safe when he was done and we were. We made it to our next destination without anymore issues. I will use them again if needed and recommend this company to anyone I know need help in that area. Thanks Lucky!!!”
“Was in and out in less than 25 minutes and Cory gave me a good deal on a used tire in great shape. Will definitely put them down in my black book. Thanks Cory!”
“Parts guys are wonderful love doing business with Nick and Paul!!!”
“Good service, we got blow up tire on trailer, I called them, they pick up the phone right away, we paid total with new tire and everything around 400$. 30 minutes and we been back on the road. Thank you guys for good service”
“Great shop. Cheap tires, cheap labor, quick in and out. I came in about 11:30 at night! I was in and out within 30 mins. I will definitely stop here again. These guys are awesome”
“Had the engine oil light come on while stopping near by a few hours into our drive home. The owner just arriving back from vacation and going out on a service call for an a major accident made a recommendation to resolve the issue. His guys did the work. 1.5 hours later we're on our way to finish the 4.5 hour drive home. Thank You! Outstanding Service!”
“Traveling northbound on I-57 when not 1 but 2 of my travel.trailer tires blew out. I contacted them for assistance on a holiday Sunday! They were fantastic bunch of guys who got.me fixed up and rolling again.”
“We just got our front steer tires replaced by Vernell's. Our truck was a Freightliner Cascadia, got BF Goodrich, they have Michelin & BF Goodrich no raggety tire brands to choose from. We felt compelled to write a nice review specially for such a wonderful service that promtly and professionally addressed our problem. We also had the best price!.”
“Let me set the stage. Had to do an engine swap on my '05 volvo. Got it home and had some air leaks. One was on the modulator control for the turbo. Placement if this is volvo specific. Found the leak saturday night after searching for ECM code causes. BOBODY I called had the fitting I needed to fix it. These guys did.
Got two new ones so I have a spare, and being a veteran, they stepped up, went out if their way to find the part. Multiple phone calls were required.
Awesome job guys. Akita Trucking will be back.”
“The 3 gentleman that were working tonight really helped us out we were traveling from southern Georgia to Illinois and got a flat tire. When we called they said that unfortunately they did not have our size tire but they provided us with a quick solution of where to get a new tire. We were able to obtain a tire and bring it to the shop where they helped mount It and put it on our vehicle all within minutes of showing up to the shop even with it being 3 in the morning! Thank you for your great service. You guys were clutch!”
“Awesome. I DO NOT give very many 5 stars. This business is awesome. Clean and very friendly”
“Great service good people to deal with I have had them to work on my truck and trailer they always do a good job”
“We're so very nice to me and my family yesterday.”
“Friendly and efficient staff..... Got me rite in and back out. thanks”
“Good prices on truck parts. Pleasantly surprised, and the staff was super helpful!”
“Fast friendly service. Competitive rates for EVERYONE. Would definitely recommend for anyone needing service on their Semi big or small.”
“In the past 2 years I have had horse trailer problems 2 times with horses in the trailer while passing through Marion going trail riding in Shawnee. Both times my problems were fix by the staff of Varnell's. I was especially impressed for the consideration for my horses comfort. We also had a few laughs with the staff. A special shout out to Matthew. Thanks Lynn”
“Quick and courteous service!”
“Lucky came out an got my truck fixed an on me way in no time . Thanks a lot Lucky”
“Life savers! A Saturday morning tow and they fixed the tire and busted spring on our pop up camper. What might have been a rough ending to a great spring break was just a bump in the road thanks to Randy and all who served us at their shop. More than fair prices and great customer service. Thank you is not enough. If you find yourself in need of service in lower IL I would recommend these amazing people! Thank you!”
“I was broke down on a two-lane Highway, and Vernell's response time was very impressive. The mechanic that came out (Brice), was also very professional and helpful.”
“My Husband and I had a pretty bad accident this past weekend and Vernell’s went above and beyond helping us !! The Men that run and work for this Business are unbelievably the Kindest Gentleman I’ve ever encountered!!! And a Special shout out to the Recovery driver Roy !!!! I was so upset and he just kept reassuring me it was going to be ok !!!! Thank you so so much Vernell’s ♥️”
“Didn’t have smaller bills but I wanted to give these guys a tip.”
“Pricey but people there R awesome thank u”
“Vernell's recently pulled my truck from a roadside ditch during the recent snow storm, Lucky did an outstanding job and took the time to remove the truck without doing any damage to the truck. I was very impressed with his efforts and the company. I highly recommend them. Thanks Lucky and Vernell's!”
“Semi broke down 30 miles away from their shop, got a hold of them at 8pm and they had their tow truck loading up my truck by 9pm. Got us to their shop and diagnosed right away with a blown turbo (that we already suspected). Next morning when Dustin came to the shop they assessed all the damage and had an estimate ready fairly quickly. They ordered the parts and had my truck fixed next day, Friday, at noon. Possibly the best shop/service that I have ever ran across on the road. I would recommend them to anyone!! Thanks again!!!!”
“We were in an accident in Marion while traveling from Wisconsin to Chattanooga. We couldn't have had a better experience from the guys at Vernell. They were so caring and kind and were great with our 2 year old son. Such a blessing to have such nice people to help you during a stressful event such as a car accident. Thank you Vernell interstate service!”
“Fast tire service . Rosendo came quick cause I was close to their shop. He changed the tire pretty quick!
“$20 a night semi parking”
“Fast, friendly, reasonably priced”
“During my pre trip, found I had a flat tire, pulled into the shop and 38 minutes later I was back on the road, Great customer service, and excellent service man, Friendly people, Thanks”
“Outstanding customer service when I broke down along I-24 Sunday morning during a move. From the person who took my call and made sure they had very detailed location information to Brice who showed up shortly afterwards with a big smile and very positive attitude and was quick at getting the trailer repaired and back on the road. Highly recommend.”
“Alternator went out on our RV, we were 300 miles from Indianapolis where we live and had driven to Dallas, TX and were almost home. Our roadside assistance was so useless the state trooper suggested calling Vernell's directly for us and he said that they were the best...total understatement!! Within about half an hour with a smile in the sweltering heat guy towed us with their big rig and got us to their lounge where we chilled in the AC and caught up on the World Cup games. This is real roadside assistance! Part was hard to find but once found quickly got us going again. Keep it up guys, excellent service, great guys there, the night guys in particular deserve particular and special kudos...!! Great team, met the owner...met the lil boy (son of one the guys there) already in a Vernell's tshirt getting broken in...great stuff guys, great business!! Can't take being treated right the first time for granted, thank you and God bless all your attitudes!”
“My wife and I were traveling 4 hours from home when the radiator failed. We knew about Vernells because they helped our sons one night when they were traveling. I pulled in at 11am on a Sunday, they took one look and said they could take care of it. Just a few hours later, we were on the road with our new radiator. They were very quick and honest. Wonderful place if you are ever in need.”
“Dam good company mechanics tow truck and the ride to there shop”
“Nice friendly employees and fair prices”
“Blew a tire and these folks got right on it. Fixed tire, wiring and mud flap in less than an hour after arriving. Felt like I was in good hands from the first minute I got in. Decent price for the quality of work.
Plus got free parking for the night when the pilot was full.
Looked at my bill and the labor was only $100. Three guys working on the truck. I wish there were more than 5 stars to rate this shop”
“This place is a life saver! We got a flat in the middle of the night near the Moto Mart. With our luck the spare was impossible to remove, so we needed a tow. John picked us up and brought us down to the shop. They didn't have a tire in our size,so they drove us to Wal Mart to purchase a tire. Larry is a super reasonable guy and took into consideration the price of the new tire that we had to purchase when settling up.All around these guys will come lend a hand at any time and get you back on the road. You might have to deal with a bit of ball bustin, but these good ol boys will treat you right!”
“Absolute lifesaver! Got a flat tire at night while traveling from our home in Little Rock, Arkansas to our house in Wisconsin with my daughters, dog and my grand-baby. A trucker stopped to assist and recommended we go to Vernell’s as we shredded our tire and needed a new one. Drove the 60 miles to Marion, panicking the whole way. Once safely inside Vernells, we were reassured they’d get us back in the road. They had our tire in stock and had us back on the road in less than 30 minutes!! And for cheap!! They really could have charged more given we were between a rock and a hard place but they didn’t. I cannot recommend Vernell’s enough especially if you are a female and find yourself stranded anywhere near this place. Super nice, super fast and super honest guys. They don’t make ‘em like this place anymore. Wish they were closer so I could use them for all my automobile needs! :) Thank you Vernell’s!!!”
“This business is amazing! My wife was trailering a 2 month old calf (Nina) home from Kentucky on a Sunday when the trailer was hit by another vehicle. Randy brought his own trailer to the scene and helped remove the calf from the wreckage. He then helped her locate medication for the calf, an alternate trailer for the rest of the trip home, and kept Nina in his heated shop overnight while she recovered.
We are grateful for Vernell's Interstate Service; a company that truly cares!”
“They did a wonderful job - Excellent service throughout the entire process. Couldn't be happier”
“They fix stuff good. Plus the guy who helped us was super nice and fast.”
“Open 24/7 auto and truck repair. Roadside assistance.”
“Good people easy to deal with also have Wrecker Service and vehicle service”
“We had just started a 2 week vacation on a motorcycle from Montreal to Missouri when the bracket for the hitch towing our small trailer got bent. Jeff at Vernell's fixed our problem and got us back on the road in less than an hour. Amazing service! Many Thanks to Randy and Jeff!”
“Very convenient right at the truck stop. They work on regular vehicles as well. Got an oil change and fuel filters in my diesel 2500 because i was on the road and didn't have time to get to dealer. They had molar filters in stock to my surprise and price was very good.”
“Very friendly and professional environment. Get the work done in a timely fashion.”
“Omg the best Service I've ever experienced the operator Robert pulled my rail truck out of a ditch that I was about to roll down into but he got it out a ok”
“Went to Vernell's right off the road for a tire repair and we were on the road in just a few minutes. OUTSTANDING service!!! Great to work with!”
“we were on our way to Georgia to get our daughter and grand daughter before thanks giving. we hit a deer and used there services. had no money but for gas. now after hitting the deer we were stuck with no place to go no food. thanks to the night time crew they fed us and and offered us a place to sleep.come morning time i went out to inspect the damage there was more than a back yard mechanic wanted to see front fender was pushed back to the tire bumper was all most touching the tire the grill ,head light, radiator,bent pulleys,busted belt, transmission lines ,power steering pump,water pump,fan clutch needless to say there was metal damage i could not do and some parts they fixed cause special tools if it was not for them HELPING us.we would still be stuck they made sure that we could make it to Georgia on time for thanks giving. these guys KNOW what they are doing some of the parts i bought were not the right one and was going to make us late. had no more money so a few of the guys bought me the parts AWESOME people. the owner was very nice and every one that we had contact with treated us with the up-most respect i cant say THANK YOU enough for every thing they done for my wife and me 5 stars is excellent i give them a 7 they went above and beyond there duty. I JUST WANT TO SAY thank you to all”
“My daughter was in between St. Louis and Nashville when she had flat without a spare. We had her Roadside service tow her car to Vernell's. Chris told me over the phone not to worry, he went to a different 24 hour store to find the right tire so that she could get back on the road. Crisis averted and this dad was relieved. Thanks Chris and Vernell's.”
“Saved my butt. Had a new 80,000 mile Bridgestone tire blow apart at 1 am 20 minutes outside Marion. I had no jack. They towed me back and changed my tire at a great price to boot! These guys are awesome!!! Thanks again!!”
“They were professional. They were quick. They were nice. And helped me get a discount at the hotel next door!”
“Great service I blew 4 air bags on my trailer the did whatever it took to get me off the road until they were able to get the parts needed to get me rolling again I would definitely recommend this company to anyone in need in the marion Ill area”
“RVer's this company can handle your motorhome!
I would not hesitate to call them in the future if we ever did need roadside assistance. They were very friendly and helpful. They were on the way to us within 30 minutes.
I called Vernell's earlier today because we have a 35' motorhome that died on us near Hurst, IL. We thought we were going to have to be towed so I called and spoke with a gentleman who told me they could help us by towing our motorhome to their lot and then looking at it Monday morning to see if they would be able to work on it for us. He told me that they even had 30 amp power available in case we needed to stay in it for the night. He told me he was going to get a hold of the tow driver and call me back to let me know how long it would be before they could get to us. While we were waiting we decided to go down the street to a gas station and get some gas in a can to put in the RV hoping that would work. Surprisingly it did! So now we know we have a bad gas gauge. I called him back to let him know we had gotten it running and we did not need the tow driver who he told me was already on his way to us. Fortunately for us we did not have to use this company today but I would not hesitate to call them in the future if we ever did need roadside assistance. They were very friendly and helpful. They were on the way to us within 30 minutes.”
“You get what you pay for!!
It's never convenient to break down in any way. And when it comes to this type of service the right people with the right equipment are worth their weight in gold. You all are top notch in my book! !!! 'OTR driver'”
“They helped us out from quite a jam. My son's tire had gone flat, and his spare was, it turned out, not quite the same size as the normal wheel and tire - it seemed to be tearing up the front axle of his Full-time 4WD system. Resendo at Vernell's made quick and good work of repairing the damaged tire - and got us on our way late on a Sunday evening - and we were just passing through the area.”
“One of our dry bulk tractors went down in West Frankfort IL, Don with Vernell's took care of our issue and got our driver back on the road very fast. Don thank you for the great service. Jay”
“A Saturday evening and we not only had a flat tire but dented the rim and no spare. We were sure we were going to be stranded. These guys were AWESOME! They went WAY beyond our expectations and were very reasonable and so kind. If we could give 10 stars we would! Thank you to all the men there (and thanks for caring about dogs too!!)”
“In town on business from 430 miles away and caught a screw in my tire. I called them and asked if they can fix it as I left my hotel to go buy a patch kit and they told be to bring it right in. They patched my tire and I was on my way within 20 minutes.”