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Very professional and accommodating. They came to pick my family and I up, towed my car, took us to the hotel. When my car was done they picked us up again. Highly recommend their service.
Great service!!! I was broke down on the side of the road and the mechanic did his thang to help me get to the shop. They got me right in completed the job in a decent time. Thank you all for the great service. Keep up the great customer service!!!!
Had a tire blow in construction zone on I-57 south. Was in a very dangerous position barely off the interstate, wonderful ISP trooper came to shield me from traffic. Vernells realized the need for a quick response and got me off the interstate in record time. Very friendly and professional bunch of guys! Highly recommend!
Had a small mishap but Couldn't ask for a better person to deal with then Shawn. He went above and beyond to make it right.
Lex, Bob and Danny are super nice guys who found a way to get us back on the road in our RV. Would go back there in a heart beat!!!! Thanks guys and Merry Christmas!!!!!
Vernells is the spot to get your truck parts. Open 24 hours 365 days a year!! They don't take a day off and offer the best service in Southern Illinois. Whether you are broke down in a truck, semi, or car. They will come to rescue you!! They offer us the best prices on parts and are always courteous and attentive. 5 stars all day!! ?????
While driving cross country my vehicle stopped charging. I assumed it would take a day or two to repair. Phillip (the manager on duty) diagnosed the problem, had parts delivered immediately then personally rolled up his sleeves and fixed it!!!! Not only was my vehicle repaired fast and reasonably but my faith was kind of restored in hard working Americans with good integrity!!!
Very speedy and courteous serviceman. Highly recommend!! Well worth $50.00 to help get into car especially since I was 35 miles one way from.home!
Was worried to come here because of a couple of reviews. I’m and older woman with an older truck and didn’t want to be taken advantage of. They checked the used trailer I was going to purchase thoroughly and I have been ecstatic driving it. Now they checked the used truck I was gonna purchase (for $20 inspection). Ecstatic again. Will go nowhere else !!! Met the owner and the manager !!! They r phenomenal. Don’t know what the other reviews meant about “Indians”. But regardless, I wish people would just love one another. Try this place , effective, honest, cheap and FAST!!!!! I’m going nowhere else now!!
Went down on my motorcycle after avoiding a deer at 2:30 am, dispatcher and drivers offered to drive me to an ER after getting the bike to my house. Fast and friendly service, guys that went out of their way to make sure I was ok. Would absolutely recommend to anyone in the area.
Shout out to Danny, Lucas, And Ben. Alternator went out on highway. I was beyond scared and had my 8mnth son with me. These fellas made the rest of my disastrous morning better. Friendly, courteous, and very cool.. I respect your guys job. And I appreciate ya so much.Thank you!!
I was traveling north in Paducah, Kentucky with blown hub seal on a hot shot trailer. A local RV joint couldn't help me out, but recommended Vernell's almost an hour to the North. I called ahead and service manager Cory was incredibly helpful. He was correct in that they had the parts for the axle brand on my trailer, and he was able to get me in and back out without seriously impacting my HOS driving time. I can't say enough good about these guys. Cory and his mechanics are great. Polite, professional, and really good at what they do. Many thanks to the shop.
The young man that came to tow my car was polite and professional. I had to ride with him and I did not feel uncomfortable at all. Highly recommend!! And will not hesitate to use them again!!
Thank YOU! Busted the hydraulics on our 5th wheel while traveling back home to NC. They took us in right away, fixed the problem, and got us on our way!!!! Vernell’s ROCKS!
I needed two drive tires replaced. It was late at night and cold but they came right out really quickly to help me. Great service and really nice people!! Definitely appreciate their help getting me back on the road!
If you need hydraulic hoses made up or expertise regarding hydraulic hoses, this is the place to go.
Vernell's to the rescue. To make a long story short, after waiting over three hours for my insurance to find a tow service, Vernells was available. Lucas was the towing specialist and such a patient and detailed professional. Towed vehicle to the auto shop and left my info along with key at drop box. Thank you Vernell's and Lucas. Highly recommend.
There's no doubt Varnell's is the best. Everyone I dealt w was respectful, especially the lady n the office that released my car to me. What sets them apart is their fairness when it comes to the bill. To me, they didn't seem to take advantage of the situation and charge whatever they felt like charging me. N Anna & Jonesboro that seems to b how they do business.
It’s a Sunday and we were 20 miles south of Marion when our car overheated. Vernells driver Danny picked up the car with a flatbed, called a car rental place to see if it was open, dropped the car for service at the Buick dealer, found us the drop box for the keys and the form, then dropped us at the car rental place. Vernell’s ROCKS! Thanks so much for your great customer service. I rarely leave a review but I had to comment on your company. Outstanding!!! Our first breakdown in years and you took great care of us!
Excellent service,friendly,professional and immediate!!’ 5stars!
We had a flat tire on Interstate 24… managed to drive to Vernons on the spare tire. They plugged the hole in the damaged tire and assessed the spare tire.
Vernons suggested that we continue on our journey with the “high quality spare tire” and use the plugged/damaged tire as a temporary spare. We arrived at our destination with no problems and a light heart knowing that Vernons had been so helpful and “knew their stuff”
The 2 men Jarred (??) and Brian(??) were so professional, kind and helpful!
Thank you Guys !!!