Customer Reviews

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  • Lex, Bob and Danny are super nice guys who found a way to get us back on the road in our RV. Would go back there in a heart beat!!!! Thanks guys and Merry Christmas!!!!!

    Penny Sue King Avatar Penny Sue King
    December 30, 2021

    Vernell’s was prompt and knowledgeable, very cool technician, friendly. New equipment, nice company to call when you need help ASAP!

    Casey Small Avatar Casey Small
    December 30, 2021

    Friendly and accommodating staff.

    Megan Jaszemski Avatar Megan Jaszemski
    June 3, 2023
  • I wish we could give this business more than 5 stars they definitely earned at least ten! Lex and Bob really went above and beyond when we found ourselves needing to be towed late at night. We just found out I was pregnant and then our bus broke down, but they made sure we were safe and comfortable while they made repairs. They are like family now and we will not do business anywhere else. The prices are more than fair and they went above and beyond to make sure we were satisfied with our repairs and even replaced our missing gas cap just because that is the type of people they are. They really care for and take great care of veterans and families. Huge shout out and thank you to Lex, Bob. Corey and the rest of the crew, a million thanks for taking such great care of us in our time of need we will be customers for life!!!

    Jennifer Wright Avatar Jennifer Wright
    April 4, 2022

    Friendly, good … nay, great prices on the parts I’ve purchased for my semi.

    Wayne Scott II Avatar Wayne Scott II
    July 11, 2023

    Our motorhome almost lost the front driver's side wheel due to bearing issues. We were towed into Vernell's late Monday night, they inspected and ordered parts Tue morning and we were on our way Friday evening. Biggest delay was getting parts out of the Ford factory. From tow driver to the owner everyone was friendly, helpful, and professional. They went out of their way to make us comfortable, and the charges were fair. Wouldn't hesitate to use them again.

    Phil Johnson Avatar Phil Johnson
    July 15, 2020
  • Very professional and accommodating. They came to pick my family and I up, towed my car, took us to the hotel. When my car was done they picked us up again. Highly recommend their service.

    Nicole Jackson Avatar Nicole Jackson
    February 3, 2021

    Good service, we got blow up tire on trailer, I called them, they pick up the phone right away, we paid total with new tire and everything around 400$. 30 minutes and we been back on the road. Thank you guys for good service 🖒✋🙌☺

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    DJ ETMiX2020 Avatar DJ ETMiX2020
    April 27, 2020

    Very kind and willing to make long distance trips at last minutes notice.

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    William Kelly Avatar William Kelly
    April 11, 2023
  • I was stranded 7 miles north of Marion and Vernell's had someone out in less than 20 minutes on a holiday weekend to have me towed to the local dealership. My entire experience with Vernell's was incredibly professional and put much of my anxiety to ease.

    Shelby Wohlschlaeger Avatar Shelby Wohlschlaeger
    January 30, 2022

    We were pulling a small trailer along I24 when we lost a wheel on a Sunday night around 6:30pm. The studs sheared off and we were stranded. Called Vernells and they arrived with a tow within 30 minutes and got us to their shop. They started working on fixing it immediately and had us on the road by 9:30pm. All on a Sunday night!! For a very reasonable price too! We are so thankful to have found Vernells and would recommend to everyone! Thank you!!

    Rachel McPeek Avatar Rachel McPeek
    July 3, 2023

    Needed to get back on the road right away, very knowledgeable, I had questions they had answers. I'd recommend to anyone who want quality & fast service

    Vee Wuu Avatar Vee Wuu
    January 22, 2023
  • Great!! Thanks guys, 3 thumbs up

    Donnie french Avatar Donnie french
    February 22, 2023

    I was traveling north in Paducah, Kentucky with blown hub seal on a hot shot trailer. A local RV joint couldn't help me out, but recommended Vernell's almost an hour to the North. I called ahead and service manager Cory was incredibly helpful. He was correct in that they had the parts for the axle brand on my trailer, and he was able to get me in and back out without seriously impacting my HOS driving time. I can't say enough good about these guys. Cory and his mechanics are great. Polite, professional, and really good at what they do. Many thanks to the shop.

    Terry Kunneman Avatar Terry Kunneman
    September 18, 2020

    Very good towing company and professional reasonable price highly recommend

    A. AH Avatar A. AH
    May 30, 2022
  • I needed two drive tires replaced. It was late at night and cold but they came right out really quickly to help me. Great service and really nice people!! Definitely appreciate their help getting me back on the road!

    Raquan Privette Avatar Raquan Privette
    November 2, 2020

    I had a crack in the air tank on my trailer. I pulled into vernells, and the guys got right to work. Found the issue and fixed it in a timely manner. The guys that work here are top notch. Highly recommend if you need truck repair in the Marion area.

    Joseph Garvey Avatar Joseph Garvey
    November 24, 2022

    We had flat tire at the Illinois scale house, there was a little wait, but they were awesome!!!!

    Robyn Bishop Avatar Robyn Bishop
    April 17, 2021
  • Awesome staff and quick towing will definitely use them for future calls when I got 2 tires from Walmart and they had a 4hr wait I called vernell's and they said that they could put the tires on and I could continue my trip with my grandkids to the house.

    Cinthia Kelley Avatar Cinthia Kelley
    June 26, 2023

    Vernells is the spot to get your truck parts. Open 24 hours 365 days a year!! They don't take a day off and offer the best service in Southern Illinois. Whether you are broke down in a truck, semi, or car. They will come to rescue you!! They offer us the best prices on parts and are always courteous and attentive. 5 stars all day!! ?????

    Bongo Pablo Avatar Bongo Pablo
    May 29, 2021

    Darla is the sweetest person in Williamson county. This great place.

    Robert Sullivan Avatar Robert Sullivan
    July 8, 2023
  • Dustin had helped us a great deal and is very pleasant to work with.

    Julie Socorro Avatar Julie Socorro
    April 4, 2022

    If you need hydraulic hoses made up or expertise regarding hydraulic hoses, this is the place to go.

    Lon Reed Avatar Lon Reed
    October 12, 2023

    Great service, nice very professional people willing to help anyway they can, after I spend almost the day at speedco for nothing we called Vernell’s shop and they welcomed us to do the repare on my truck, I was guided and shown step by step what is done, I absolutely recommend this shop won’t be disappointed, good honest and professional, they also provide towing and trailer park while repare is done, easy access right at Pilot Truck Stop in Marion, IL

    Nelko P Avatar Nelko P
    January 30, 2022
  • Was worried to come here because of a couple of reviews. I’m and older woman with an older truck and didn’t want to be taken advantage of. They checked the used trailer I was going to purchase thoroughly and I have been ecstatic driving it. Now they checked the used truck I was gonna purchase (for $20 inspection). Ecstatic again. Will go nowhere else !!! Met the owner and the manager !!! They r phenomenal. Don’t know what the other reviews meant about “Indians”. But regardless, I wish people would just love one another. Try this place , effective, honest, cheap and FAST!!!!! I’m going nowhere else now!!

    denise bethel Avatar denise bethel
    August 26, 2020

    Helped us at 3:00am with a passenger car tire change. Got us off the highway and got a difficult wheel change complete. Professional, courteous service. If you are in their service area and need help call them! They are the best in Southern Illinois!

    Trey Wilkerson Avatar Trey Wilkerson
    February 22, 2023

    Timeline for service on company RV was exactly as promised, no issues. Friendly people who took my questions with good insight and patience.

    Nicholas Burnett Avatar Nicholas Burnett
    March 21, 2023
  • Had a small mishap but Couldn't ask for a better person to deal with then Shawn. He went above and beyond to make it right.

    paul baker Avatar paul baker
    June 3, 2023

    Best place ever!!!

    Cesar Esquivel Avatar Cesar Esquivel
    March 2, 2022


    Muy buena atención

    Mario Gonzalez Avatar Mario Gonzalez
    May 2, 2022

See what customers are saying on our website!

You take great care of your customers!

Rated 5.0 out of 5
May 11, 2021

It’s a Sunday and we were 20 miles south of Marion when our car overheated. Vernells driver Danny picked up the car with a flatbed, called a car rental place to see if it was open, dropped the car for service at the Buick dealer, found us the drop box for the keys and the form, then dropped us at the car rental place. Vernell’s ROCKS! Thanks so much for your great customer service. I rarely leave a review but I had to comment on your company. Outstanding!!! Our first breakdown in years and you took great care of us!

Dan & Arlene

Excellent service open late ...even on Saturday when everything is closed

Rated 5.0 out of 5
April 20, 2021

Excellent service,friendly,professional and immediate!!’ 5stars!

We had a flat tire on Interstate 24… managed to drive to Vernons on the spare tire. They plugged the hole in the damaged tire and assessed the spare tire.

Vernons suggested that we continue on our journey with the “high quality spare tire” and use the plugged/damaged tire as a temporary spare. We arrived at our destination with no problems and a light heart knowing that Vernons had been so helpful and “knew their stuff”

The 2 men Jarred (??) and Brian(??) were so professional, kind and helpful!

Thank you Guys !!!

Barbara Fraser

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CALL US TODAY! (618) 993-6250